3 Best WordPress Chat Plugins

Publishing date:

Latest update:

Introduction

If you’re looking for a way to improve customer service and communication on your website, consider using a chat plugin. Chat plugins allow your customers to communicate with you directly from your website, which can help resolve issues and provide faster support. In this blog post, we’ll discuss the benefits of using a chat plugin for WordPress, choosing the best chat plugin for your website, and some of the most popular chat plugins currently available. We’ll also give you tips for using a chat plugin to improve customer service!

There are a few things to consider when choosing the best chat plugin for your website. First, think about what features you need and what would be most beneficial to your customers. For example, some plugins can create a chatbot, automating customer service tasks, such as answering frequently asked questions or providing support. Other plugins offer more customization options, such as the ability to change the color or position of the chat window on your website. Consider what would be most beneficial to your customers and choose a plugin that offers these features.

Popular chat plugins for WordPress

Whatsapp Chat WordPress by NinjaTeam.

If you are looking for an easy way to chat with your customers directly from your website, WhatsApp Chat is a great option. This plugin allows your customers to chat with you through WhatsApp, one of the most popular messaging apps in the world. It’s a great option if you already use WhatsApp for communication, and it offers a variety of features, such as chatbot support and the ability to send multimedia messages. Plus, it is easy to install and set up, so you can get started quickly. With WhatsApp Chat, you can improve customer service on your website and offer your customers a convenient way to reach you.

WhatsApp Chat offers a variety of features that can help you improve customer service on your website.

• It provides support for multiple accounts, so you can easily have the chat managed by all your customer support team members.
• Plus, it allows you to send multimedia messages, which can be a great way to engage your customers.
• It is also easy to install and set up, so you can get started quickly.
• Another important aspect is the design, which can be customized to your needs.
• Finally, it enables easy translation with WPML and Polylang, for example.

With WhatsApp Chat, you can offer your customers a convenient way to reach you and improve customer service on your website.

Price : 25$ for normal license

Live chat and chatbot configuration

Tidio

Tidio Live Chat is an excellent option for a comprehensive chat plugin with many features. The ability to create a chatbot can be instrumental in automating customer service tasks. The satisfaction tracking feature can help you gauge how well your team is resolving issues. Tidio Live Chat also offers a free plan, which is perfect for those with a smaller budget. However, remember that the paid plans offer more features and may be worth the investment if you need them.

Some of the features offered by Tidio Live Chat include the ability to:

• Create a chatbot
• Customize the chat window on your website
• Track customer satisfaction
• Integration with other software via Zapier
• Offer a free plan with limited features or paid plans with more extensive features.

If you’re looking for a chat plugin with a wide range of features, Tidio Live Chat is a good option to consider. The chatbot feature can be particularly useful in automating customer service tasks, and the satisfaction tracking feature can help you measure how well your team is doing. The free plan is perfect for those with a smaller budget, but keep in mind that the paid plans offer more features.

Price: free up to 100 visitors per month, after that for from $49 per month with an extensive list of premium features.

Intercom

Intercom is a popular chat plugin that offers a wide range of features to help you improve customer service on your website. With Intercom, you can easily chat with your customers in real-time. The plugin also includes various features, such as automated messages, tracking customer satisfaction, and a comprehensive CRM system. A crucial part of Intercom is its ability to integrate with various other platforms, making it a great option if you’re looking for a comprehensive chat solution. In addition, Intercom offers a free trial version, so you can try it out first before moving to a paid plan.

Some of the features offered by Intercom include:

• Chat with customers in real time
• Send automated messages
• Customer satisfaction tracking
• Integrate with a variety of other platforms
• A comprehensive CRM system for lead generation

Intercom is a great option to consider if you’re looking for a comprehensive chat solution. Its integration with various other platforms makes it a good choice for those who need a complete solution, and the free trial is a great way to try out the plugin. It’s not the cheapest option out there but definitely value for money.

Price: starts at $74 per month

Conclusion and tips

Now that we’ve discussed some of the most popular plugins let’s look at some tips for using a chat plugin to improve customer service.

Some helpful tips for improving customer service:

• Make sure you are available to chat during business hours, or provide a way for customers to leave a message if you are not available.
• Reply to messages immediately, or let customers know when to expect a response.
• Be friendly and helpful, and make sure your friendly tone comes across well in your messages.
• If possible, offer support in multiple languages, or allow customers to choose their preferred language.
• Use multimedia features such as photos and videos to provide visual help and support.
• Create a chatbot to automate customer service tasks, such as answering frequently asked questions or providing support.
• Use the satisfaction tracking feature to measure how well your team is doing in resolving customer issues.
• Link the chat to a good CRM system so that you can follow up with the customer in a structured and helpful way.

We hope this article has helped provide some insight into chat plugins for WordPress. If you have any questions or comments, don’t hesitate to send us a message or email. Thanks for reading!

FAQ

Written by: